If you need to return any products (either due to incorrect shipment, faulty goods or an error in ordering, etc.) we want to make that process as simple as possible.
If you have additional questions on how to return goods and what our returns policy is, please contact:
We reserve the right to refuse the return of goods which were originally shipped to any customer against a bespoke specification provided by the Customer or against a standard sales orders.
Handling Charge for Returns
Where goods were originally shipped against a bespoke customer specification or via a standard Sales Order will incur a handling charge to the customer if the reason for return is deemed to be outside the control of IM&M Ltd (i.e. wrong product ordered by the Customer). The goods must be returned within thirty (30) days of invoice date. The handling charge incurred will be the greater of £40 or 25% of the original purchase price of the goods returned ("the handling charge"). [Under all circumstances a minimum charge of £40 will be imposed].
Acceptable returns period
Any goods returned to IM&M Ltd after thirty (30) days but before ninety (90) days will incur the handling charge and an exchange of goods - not a credit. IM&M Ltd will not accept any returned goods after ninety (90) days. Unless written in to any contractual agreement with any particular customer.
All returned goods originally purchased from us must be returned to IM&M Ltd and be in original packaging and be in a re-salable condition.
Terms & Conditions of Sale
To see our Terms & Conditions of Sale (of which the above returns policy is part of) please click here. Note: Clicking the link to bring up that document (note this will open up a PDF file).
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